Privacy Policy

1. Information we collect

• Contact details you provide: name, email address, and phone number.
• Traveller details required to issue tickets: passenger names, dates of birth, and — for international travel — passport and visa information.
• Booking and transaction data: your itinerary, booking reference, and payment confirmation. We do not store full card numbers; these are handled by the payment gateway.
• Technical data: IP address, device/browser information, and cookies, used to run and improve the site.

2. How we use your information

We use your information solely to search, book, ticket, and service your travel; to send booking confirmations, e-tickets, and important updates; to provide customer support; to prevent fraud; and to meet legal and airline requirements.

3. How we share your information

We share the minimum necessary data with the operating airline and our ticketing/consolidator partner to fulfil your booking, and with payment providers to process your payment. We may share data with authorities where required by law. We do not sell your personal data.

4. Cookies

We use essential cookies to keep the site working (e.g. maintaining your session and search) and limited analytics cookies to understand and improve usage. You can control cookies through your browser settings; disabling essential cookies may affect functionality.

5. Data retention and security

We retain personal data for as long as needed to provide your booking and to meet legal, tax, and accounting obligations, after which it is deleted or anonymised. Data is protected with encryption in transit and appropriate safeguards at rest.

6. Your rights

You may request access to, correction of, or deletion of your personal data, and you may withdraw consent for non-essential processing, by contacting us. We will respond within the timelines required by applicable law.

7. Children

The platform is intended for adults. We do not knowingly collect data from children except as part of a traveller booking made by a responsible adult.

8. Changes to this policy

We may update this policy from time to time; the current version is always available on this page.

9. Contact and grievances

For any privacy question or request, email support@realtimefare.com. For unresolved concerns, contact our Grievance Officer at grievance@realtimefare.com (see our Grievance Redressal page).