Grievance Redressal

Last updated: 6 August 2026

In line with the Information Technology (Intermediary Guidelines) Rules and the Consumer Protection (E-Commerce) Rules, realtimefare provides the following mechanism to raise and resolve grievances.

1. First, contact support

Most issues are resolved fastest by our support team. Email support@realtimefare.com with your Trip ID and a description of the issue.

2. Escalate to the Grievance Officer

If your issue is not resolved satisfactorily, you may escalate to our Grievance Officer:

Name / role: Grievance Officer
Email: grievance@realtimefare.com

3. What to include

Please include your Trip ID, the email/phone used to book, a clear description of the grievance, and any supporting screenshots or documents. This helps us investigate quickly.

4. Timelines

We aim to acknowledge every grievance within 48 hours and to resolve it within 30 days of receipt, in line with applicable law.